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We are looking for a Customer Experience & Supply Executive

Customer Experience & Supply Executive

Zakelijke dienstverlening – Amsterdam or Rotterdam – Geplaatst op 20-11-19
Total Split Fee

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Your share

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Functie omschrijving
About the Role:

This company is passionate about enabling our customers to focus on making the best products possible by taking the capital strain and logistics hassle of managing a keg fleet off their hands. We are a fast-growing business with a passion for the beer industry and thrive on staying ahead of the game and anticipating our customers’ needs. On the face of it our business is simple…we rent kegs…but when you dig down a bit you realise that to make that happen seamlessly, there is a whole level of complexity and discipline required.

The role will suit a pragmatic, tenacious, dedicated, capable, sociable and fun loving leader who is prepared to get truly hands on in every aspect of the business with a track record of success and the experience to back their own opinion while remaining flexible and open to new ways of doing things and collaborative feedback. You’ll need to be a good influencer, very organised and good at self-management……with some of the early starts, late finishes and varying projects needed to get some serious sh*t done!

You’ll need passion for craft brewing, the drinks industry and building brands with a track record of success in customer experience, brands and partnership development. You’ll work as part of a small and dedicated team focused on total customer experience.

It is a young company with a real drive for growth and you’ll be running with part of its latest start up. And because we are a small team, we work together to deliver on our promises to our customers, each other and backers. So, if you are excited by the prospect of joining a start-up but without the usual risks and cowboy attitudes, then this company may well be the place for you.

Our Values – The Hats We ALL Wear
Get s#*t done
Don’t f*ck with the brand
Be a friend to the industry
You will table tennis
No arsehole policy
Keep punching Include & respect
Debate, decide, do
Be silly, be honest, be kind

Outcomes (in order of priority) Measure of Success
Exceptional Experience

• Support the team to be more awesome, effective & efficient every day for our customers
• Work with the Global Brand & Experience manager to create solutions for the local market
• Steal “experience” best practice from the rest of the world with pride!

Marketing Plan
• Inspire ongoing development of the annual plan routines already established to drive a great presence, omni-channel omni-presence and ROI
• Ensure disciplined routines and execution of the plan

Ordering, Supply & Collections
• Leading the functional interaction with customers to be more enjoyable everyday
• Communicating with 3PL collection partners
• Proactive calling to top TLC (tender loving care) producers and venues
• Minimising keg loss & reducing container time in venue

Social, Digital, Editorial & Advertorial
• Help, guide and implement processes and systems to improve brand visibility, customer contactability and operational efficiency aligned to the annual marketing plan through excellent education, experience and being a friend to the industry

Financials & Numbers
• Ability to understand customer statements, decode customer queries and make sure their numbers and processes are right
• Operating and commercial financial competencies with the ability to talk numbers with the London HQ and support month end processes
• Comfortable with handling data to create solutions

External & Internal Events
• Enhance and build upon the existing events program
• Own and drive our events (internal & external)

Essential Capabilities & Qualifications
– Commercial and customer development experience essential
– Proven structured FMCG style commercial background
– A lover of great beer, cider and drinks with an understanding of the beer market is highly preferable
– Highly mobile and understanding of what it takes to operate remotely whilst staying connected
– Previous call centre/customer facing experience desirable
– Basic qualifications in both English & Maths (or equivalent)
– At least A-level qualifications & degree level desirable (or equivalent)
– Experience in a fast-paced environment desirable
– Creative, sociable & enthusiastic style
– Great understanding and comfortable with dashboard technology monitoring and tracking
– Good excel and route cause analysis skills with insights turned into clear actions
– A good listening, fast learner, solution based critical thinker
– Passionate interest in brand building and social media savvy
– Able to demonstrate self-motivation and self-management skills
– Prepared to take the lead & ownership
– Tenacious, dedicated, capable & adaptable team player
– A track record of getting s#*t done and making a difference

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